FAQs
How Do I apply for an account and what are the requirements?
You can apply on the homepage by clicking on the "apply for account" link. We don't have standardised requirements, each applicant is considered on an individual basis. We have a £500 minimum on each order and stockists must have a physical shop. We want to work with shops who have a similar aesthetic and customer persona. Shop owners who are passionate about what they do and also believe in our brand. We want a mutually beneficial relationship with our stockists.
What locations will you consider?
We will consider any location. It's best to apply and let us know more about you. Most of our current stockists are in Northern Ireland, Mainland UK and Ireland. We also have ones in Switzerland, Canada and Jersey:)
What is the buying process?
First apply and we will typically get back in a few days. If accepted, we will send you log in details to access the wholesale website and prices. There is a £500 minimum on every order and once you check out, it will be sent through as a draft order for us to review. We don't carry large quantities, so sometimes we need to adjust or remove items if we are low/out of stock. We will then send you a final invoice for payment via bank transfer. We do accept card payments however paypal fees will apply and we will need to send a payment link for this.
You can also go to our "quick order" page (from the top menu) and this will bring you to a page with all our products in a line sheet format for quick and easy ordering.
What are your terms of business?
1. Placing a wholesale order with Lines & Current constitutes a contractual agreement and it is assumed that the buyer agrees to these terms.
2. Minimum orders of £500.
3. Payment is required prior to order dispatch by bank transfer or card (paypal fees apply). Unfortunately we do not offer credit.
4. Products cannot be sold online without prior written consent from Lines & Current.
5. Shipping fees are not included. We can give you a quote before your order if you require. Order dispatch is usually within 7 working days after payment is made.
6. Damages during delivery must be reported within 48 hours of delivery.
7. We accept returns within 7 days of delivery, providing all items are new, unused and not damaged or tarnished. The customer is responsible for returned shipping costs and a 10% restocking fee will apply.
8. Stockists are responsible for their own customer service. If there is a manufacturers fault, we offer a 6 months manufacturers warranty from the time of purchase. The stockist is responsible for providing the replacement product in this case and Lines & Current will issue credit to the stockist on their next order.
9. Stockists are responsible for preventing jewellery from tarnishing on their shop floor. Where possible, keep items in their small sealed poly bag unless on display. On a regular basis use a microfibre cloth to gently buff the jewellery clean. It is also important the jewellery is stored in a dry, and well ventilated room. Tarnishing is not covered on warranty unless there is a clear fault with the protective plating.